Frequently Asked Questions

Everything you need to know about NameSlip

Ordering

Click "Customize Now" on any product, upload your child's photo, fill in the details, choose your pack, then complete payment. Simple 2-step process!
Yes! Click the WhatsApp button anywhere on the site. Send us your child's photo, name, class, and school details. We'll confirm and send the payment link.
Child's photo, first name, last name, school name, class/standard. Roll number and division are optional.
Yes! Place separate orders for each child, or contact us on WhatsApp for a combined order.

Product

Standard size: 8cm × 3cm. Perfect for books, bottles, tiffin boxes and pencil boxes.
Yes! All slips have a premium waterproof lamination. They're safe for water bottles and survive daily use.
With proper use, our slips last the full school year (8-10 months) without peeling or fading.
Our slips are designed to be removed cleanly from most smooth surfaces. They may leave a slight residue on some textured surfaces.

Shipping & Delivery

We dispatch within 2-3 business days. Delivery takes 5-7 business days across India via India Post/courier.
Yes! We ship to all 28 states and 8 union territories. Even remote areas via India Post.
Yes! Use our Track Order page with your Order ID or mobile number.
Shipping is FREE for orders above ₹499. For smaller orders, a flat ₹49 shipping applies.

Payment & Refunds

We accept UPI (GPay, PhonePe, Paytm), Debit/Credit Cards, Net Banking, Wallets via Razorpay. Cash on Delivery also available.
Yes! Payments are 256-bit SSL encrypted via Razorpay, one of India's most trusted payment gateways.
Since products are custom-made, we don't accept returns. However, if there's a printing defect or damage, we reprint and reship for free.
Send us a photo of the issue on WhatsApp. We'll reprint and reship at no extra cost — guaranteed!

Still have a question?

Our team is available Mon-Sat, 10 AM to 7 PM

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